COVID-19 Info

Covid Safe

Our airshow attendees can be confident Wings Over Illawarra has strong protective measures in place, including:

• A COVID-19 Safety Plan which focuses on keeping you safe.
• All staff and contractors working onsite will be fully vaccinated in compliance with current Health Orders.
• A high-touch cleaning regime has been implemented.
• Hand sanitizing stations are available upon entry and in various accessible locations around the venue.
• Implementing and communicating current Health Orders as it relates to the airshow operation, to all patrons and workers.

We need your help to keep our airshow safe and protect the health of all patrons and workers by following the below COVIDSafe measures:

• Please STAY HOME if you:
  • Are sick, feeling unwell or have been diagnosed with COVID-19 or are awaiting a COVID-19 test result.
  • Have been in contact with someone with COVID-19 or who is awaiting a COVID-19 test result.
  • Are considered a close contact by NSW Health.
• If you are a resident of, or have visited, a NSW Health identified Local Government Area (LGA) where ‘stay-at-home orders’ have been extended, you will not be permitted to attend the event at this time. Please refer to the following link for the most up-to-date ‘stay-at-home’ and affected areas. Here.
• Keep up-to-date with NSW Health advice regarding the wearing of face masks at major outdoor events and on public transport by referring to the latest Health Orders for Major Outdoor Events and public transport via the NSW Government link. Here.
• Where possible maintain physical distancing of 1.5m with people outside of your party – with a particular focus when queuing to gain access to the airshow, in food and beverage lines and when accessing toilet facilities.
• Be aware our Airshow is cashless, with tap and go the only way to purchase items.
• Arrive early and limit bags where possible to ensure a smooth entry.
• Practice high level hand hygiene using the hand sanitisers located around the venue.

Covid-19 & Refunds…

The ongoing pandemic has led to many questions from our customers on whether they can get a refund for their booking for reasons associated with Covid-19.

We do provide refunds for a range of reasons linked to Covid-19, so here we have tried to give some clarity on refunds we can pay…

Infection…

If you are infected with Covid-19 within 10 days of the start of your booking, and have evidence of the positive test, we can refund you.

Isolation…

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, you are likely to need to self-isolate, and we can refund you.

Family infection…

If someone in your immediate family tests positive for Covid-19 within 14 days of attending your booking and has evidence of that test, we can refund you.

Pre-existing medical condition…

If you have a significant change in your pre-existing medical condition in the 14 days immediately prior to attending your booking, and a Doctor recommends you do not attend due to the risk of exposure to Covid-19, we can refund you.

Shielding…

If someone in your household has tested positive for Covid-19 within 14 days of the start of your booking and has evidence of that test, or if you have a change in a pre-existing medical condition, you may need to shield, and we can refund you.

Hospitalisation or Death…

If someone in your immediate family is hospitalised, or has died due to Covid-19, within the 28 days before the start of your booking and you have evidence, we can refund you.

What we can’t pay…

Refunds are not issued where You do not Attend because You are worried about catching Covid-19 or You are isolating without a positive Covid-19 test in Your household, or where Your travel plans are affected by Covid-19 restrictions. These reasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.

• We cannot pay refunds where you are concerned about catching Covid-19 or are self-isolating without a positive Covid-19 test in your household or family.
• We also cannot pay refunds for any travel restrictions caused by measures to control the spread of Covid-19.
• We cannot refund you if you choose not to abide by Wings Over Illawarra’s COVID-19 specific conditions of entry, or NSW Health Public Health Orders and restrictions. Up to date information can be found here 

Our refunds are always considered subject to the entirety of our terms, requiring the presentation of appropriate evidence, on an entirely discretionary basis, and we offer no unconditional guarantee of refund.